Privacy Policy | My Site 1

At Cleaners Capital, we are committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, store, and disclose your personal information.

1. What Information We Collect

We may collect the following types of personal information:

Full name
Address and location details
Contact information (phone number, email address)
Payment details (bank or card information, if applicable)
Job and service history
Business information (if you are a commercial client)
Feedback, reviews, or survey responses
Any communication or correspondence with us

2. How We Collect Personal Information

We collect information in several ways, including:

When you contact us through our website, phone, or email
When you request a quote or book a service
When you complete a survey or provide feedback
From third parties with your consent (e.g. business partners or referrals)

3. Why We Collect Your Information

We collect personal information to:

Provide cleaning and related services
Respond to your enquiries and provide customer support
Send service confirmations and updates
Process payments and invoices
Improve our services and customer experience
Comply with legal obligations

4. How We Use and Disclose Your Information

We use your personal information solely for the purposes it was collected. We may share your information with:

Our employees, contractors or subcontractors (only as necessary to deliver services)
Payment processors and service providers
Government or regulatory bodies if required by law

We will never sell your personal information to third parties.

5. Storing and Protecting Your Information

We store your information securely in both electronic and physical formats. We take reasonable steps to:

Protect it from misuse, interference, and loss
Prevent unauthorised access, modification, or disclosure

When we no longer need your information, we securely destroy or de-identify it.